Privacy Policy

This Privacy Policy describes how Sonvei (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit sonvei.com, place an order, or interact with us in any other way. By using our website, you agree to the practices described in this policy.

We collect information that you provide directly and information that is gathered automatically when you visit our site.

Information you provide: your name, email address, shipping address, billing information, and any messages you send through our contact form or newsletter signup.

Information collected automatically: your IP address, browser type, device information, pages visited, and referring website. This data is collected through cookies and similar technologies.

We use the information we collect to process and fulfill your orders, communicate with you about your purchase, send newsletters if you have opted in, improve our website and customer experience, and comply with legal obligations.

We do not sell your personal information. We may share your data with trusted third-party service providers who help us operate our business, including payment processors, shipping carriers, and email service providers. These partners only receive the information necessary to perform their services and are required to protect your data.

Our website uses cookies to remember your preferences, understand how you interact with our site, and improve your browsing experience. We may also use cookies for analytics and advertising purposes. You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are processed through secure, encrypted connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order records, legal compliance, and dispute resolution. If you request deletion of your data, we will do so unless we are required by law to retain it.

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing of your data, and to request a copy of your data in a portable format. To exercise any of these rights, please contact us at support@sonvei.com.

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies independently.

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.