Questions, answered.

A small ceramic creature that holds a cone of incense. Light a cone, tuck it inside, and smoke drifts up through a little hole in the top — that's the moment it comes alive.

Yes — shaped and painted by hand. The colour goes on before the kiln, brush by brush, so no two come out the same. If yours looks a little different from the photos, that's not a defect. It's how you know which one is yours.

The outside warms up while a cone is burning. Let it cool before you move it, and keep it on a flat, heat-safe surface — away from curtains, paper, children and pets. Never leave a burning cone unattended.

Let it cool, tip out the ash, and wash it with warm water and mild soap. The colour is painted on before the kiln, so it won't wash off. Let it dry all the way through before the next cone, and keep it out of the dishwasher.

Natural aromatic woods and resins — sandalwood, cedar, frankincense. Charcoal-free. No synthetic fragrance, no dyes, no chemical accelerants.

About eighteen minutes.

It's a real burn, not a diffuser — you'll see it and you'll smell it. In a small room, crack a window and you'll be fine.

Thirty. About a month, if you light one a night.

Every order is packed by hand and usually ships within 1–3 business days. After that, most orders arrive in 6–12 business days — about 2–3 weeks from the day you order. Those are estimates, not promises.

Nothing. It's free on every order, with no minimum — built into the price rather than dangled as a promotion.

Send us a photo within 30 days and we'll ship you a new one. You don't need to post the broken one back.

Within 30 days of delivery, as long as it's unused and in its original packaging. Return shipping is on you — and since we ship from China, write to us before sending anything back so we can talk through the options.

support@sonvei.com. We usually write back within 1–2 business days.